SyncWork
A platform for service businesses

Your whole service — from request to payment — in one system

SyncWork brings tasks, clients, equipment, inventory and an omnichannel chat together. Switch on only the modules you need — and run the business from the web and the mobile app.

Service tasks
SR-20260627-0008
Pump repair
In progress
SR-20260627-0001
Espresso machine service
Scheduled
SR-20260626-0004
Boiler leak diagnostics
New
SR-20260627-0013
Super-auto display swap
Paused
SR-20260627-0003
Grinder calibration
Completed
Sound familiar?

Tools scattered — and work stalls

Every tool on its own

The client writes in Viber, the task lives in Excel, the invoice is on paper. Nothing is connected, and there is no single source of truth.

Unclear status and owner

You can't see what stage a task is at or who owns it. "What's happening with my repair?" throws the team off every single time.

Missed service deadlines

Warranties, contracts and service intervals are tracked by hand. Deadlines slip — and you hear about them from an unhappy client.

Every request from scratch

There is no history per client or piece of equipment. What was repaired last year, which serial number, what was promised — nobody remembers.

Materials vanish without a trace

How many parts went into a job, what's left in stock, when to reorder — you're guessing. The shortage shows up on-site.

Money slips between jobs

Who paid, who owes, and how much you earned — clear only at month-end, after reconciling statements by hand.

Product

See how it looks inside

Client & equipment

The full client & equipment history at hand

Every task, visit, order and serial number is tied to the client and their machines. Open the card and see it all — what was repaired last year, what's under warranty, when the next service is due.

Service history for every piece of equipment
Orders, tasks and contacts — in one client card
C
Coffee Point
Настя Дзюба · +380 44 255 10 02
EQUIPMENT
Espresso machine · Rancilio
NS-AURW-0907
Warranty
Grinder · Mahlkönig
MK-4521-118
SERVICE HISTORY
12.07Pump repairIn progress
28.06ServiceCompleted
15.05Super-auto display swapCompleted
02.03CalibrationCompleted
Calendar

Every event on one grid

Scheduled service, order deadlines, contract ends and warranty expiries — in one calendar. Day, week, month or year — you pick the scale instead of scrolling spreadsheets.

Color calendars: orders, requests, contracts, warranties
Click an event — and you're straight in the task card
July 2026DayWeekMonthYear
OrdersRequestsContractsWarranties
MonTueWedThuFriSatSun
1
Pump repair
2
Calibration
3
4
Setup
5
6
ORD-0007
7
8
Service
9
10
11
ORD-0006
12
13
14
15
ORD-0005
16
17
18
Warranty
19
20
21
Omnichannel chat

All messengers in one inbox

Telegram, Viber, WhatsApp, Email, Instagram and Messenger in one window. Every chat is linked to the client, their orders and equipment — the whole history in front of you as you reply.

Canned replies, internal notes and chat statuses
Client card, orders and equipment right next to the conversation
CHATS411
Coffee Point07:53
In progressGreat, I'll wait.
Stezhka Roastery07:31
NewHow much is the super-auto?
Urban Roast06:53
WaitingWhat's the price for scheduled service?
CLIENT INFO
C
Coffee Point
Настя Дзюба
+380 44 255 10 02
point@coffee.ua
LAST ORDER
ORD-20260617-0003Confirmed
EQUIPMENT
Espresso machine
NS-AURW-0907

The core is always with you. Modules as you need

Tasks, equipment, calendar and reports — the core, always available. Switch the rest on when you need it, so the system never feels cluttered. Roles and permissions — from owner to warehouse.

01core

Service tasks

The heart of the system. Dynamic statuses for your process, assignees, materials used and a completed-works act in PDF.

02core

Equipment & warranties

Machines and serial numbers, warranty terms with reminders for deadlines and scheduled service.

03core

Calendar & reports

All dates on one grid and widget dashboards that respect role permissions.

04

Mobile app

Offline-first for field technicians: statuses, materials and photos are saved locally and sync as soon as there's a connection.

05

Telegram bot

Tasks arrive right in the technician's Telegram — no app install. Status buttons and client signature via a link.

06

Omnichannel chat

Telegram, Viber, WhatsApp, Email, Instagram and Messenger in one inbox, linked to clients and orders.

07

Inventory & materials

Stock, multiple warehouses and automatic material write-off as tasks are done. The catalog stays current.

08

Completed-works act

Generate a completed-works act in PDF: materials, services and the client's signature — one click after the task is done.

09

Banking & finance

Auto-import of payments via Monobank and auto-matching to order numbers — payment tracking without manual reconciliation.

Who it's for

For service and workshop businesses of any kind

SyncWork is a horizontal platform. Dynamic statuses adapt to any process: repair, rental, installation or maintenance.

Equipment repair & service

Coffee equipment, household and commercial appliance service. Track machines, serial numbers, warranties and scheduled service — full history per unit.

Equipment rental & hire

Handout, return and maintenance of rented gear. Condition of each unit, terms and history — all under control.

Field service & workshops

Installation, setup and on-site maintenance. The technician sees their tasks on the phone — even offline.

Field service

Your field technician, always in sync

An offline-first app for technicians: tasks, statuses, materials and photos are saved locally and sync the moment there's a connection.

Their tasks on the phone — even offline
Statuses, materials and photos straight from the site
Auto-sync the moment the network is back
Get it on Google Play

Or the Telegram bot — zero install

Send the task straight to the technician's Telegram: details, status buttons and client signature via a link. Great for contractors.

SyncWork mobileSyncWork mobileSyncWork Telegram bot

Ready to bring order to your service?

Start with the web app or request a demo — we'll set SyncWork up for your process and your modules.